Order Operations Specialist
Order.co•Chicago, IL
•$22 - $26•Remote
About The Position
This role is for an Order Operations Specialist who is passionate about creating the best customer experience. The ideal candidate is detail-oriented, organized, results-driven, and capable of multitasking. They should be comfortable working independently, be resourceful, analytical, and able to follow systems while also improvising when necessary. Strong communication skills, a personable and professional demeanor, flexibility, punctuality, responsibility, and a desire for continuous improvement are essential.
Requirements
- Experience with online purchasing and data entry in a variety of software systems
- Good verbal and written communication skills
- Proficient in Microsoft Excel / Google Sheets
Nice To Haves
- You believe in creating the best possible customer experience
- You are able to successfully multitask
- You are incredibly detailed, love organization, and are driven by results
- You like working independently and are resourceful
- You are analytical and like to follow a well-defined system, but aren’t afraid to go off script and improvise when necessary
- You're personable, professional, and positive
- You have great communication skills and are comfortable interacting with vendors, customers, and account managers on a regular basis
- You have a flexible demeanor
- You are punctual, responsible and willing to learn new things
- You believe that things can always be improved and never stop looking for ways to get better
Responsibilities
- Fulfill orders on behalf of customers for a variety of products across a variety of vendors
- Place purchase orders with suppliers, schedule deliveries, and manage logistics
- Create and maintain accurate product listings in our catalog
- Adhere to documented standards around approved items, pricing, and vendors
- Verify purchase orders and acceptable vendors by comparing items/vendors requested to the catalog; clarify unclear items; recommend alternatives
- Foster and maintain strong relationships with Operations, Sales, Customer Success
- Communication through customer support channels regarding issues and the resolution of orders
- Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts ,and other problems.
- Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers.
- Assist and contribute to process improvement projects within the department and across the organization
Benefits
- A competitive compensation package including stock options
- Employer-sponsored 401(k) with employer match
- Robust medical, dental, vision, and wellness benefits
- Flexible time off and remote work policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
