Order Entry Specialist

BEGA NORTH AMERICA INC•Carpinteria, CA

3d•$20 - $28•Onsite

About The Position

BEGA North America is a world-renowned manufacturer of architectural lighting solutions. Our vision is to illuminate what matters, both literally and figuratively, by elevating our thinking and shedding light on important concepts. We invest heavily in our people, believing this is why they choose BEGA for a lifetime. Our organization is guided by three core values: Quality, Family, and Growth. We are committed to Quality in our people, products, partners, and processes. We are a diverse Family of passionate individuals who act with integrity, fairness, and respect, holding each other accountable and promoting work-life balance. We embrace perpetual Growth and development, continuous learning, and constant improvement to realize our full potential. We believe in Respect, Integrity, Ownership, Accountability, and Diversity & Inclusion. The Order Entry Specialist plays a crucial role in the customer experience, functioning as a brand ambassador and sales channel. The primary responsibility is to process new orders accurately and on time, ensuring all customer information, billing details, project, and product specifications, and commission splits are entered with precision.

Requirements

Minimum of an associates degree (AS/AA) from a two-year college or technical school.
Customer service experience of any kind is preferred but not required. Training will be provided.
Must have the capacity to learn and navigate software programs and business systems quickly.
Must have strong problem solving skills and an analytical approach to all tasks.
Strong interpersonal skills are required, written and verbal communication skills must be excellent.
Possesses a positive, professional attitude, and a willingness to be part of a team environment.

Responsibilities

Create a customer-centric sales and service approach throughout BEGA to drive brand loyalty.
Differentiate BEGA by consistently offering proactive & consultative customer engagement.
Establish robust operational systems to deliver a unified & solutions oriented experience.
Ensure conversational customer interactions to further our brands recognition and reputation.
Drive team engagement & ownership with core values, training, empowerment and accountability.
Demonstrate a high standard of work ethic, professionalism, punctuality and reliability at all times.
Show strong attention to details and the ability to prioritize and delegate order workload amongst team.
Evaluate, promote, and support continuous improvement every day.
Act with respect, integrity, ownership and accountability at all times.
Ensure quality above all, consistently working towards zero errors or defects in everything we do.
Enter 100% of all customer purchase orders received by 3:00 PM or earlier within the day received.
Achieve productivity standards for the OE process are met daily ( 30 orders entered per day).