Order Entry Specialist

Aston Carter•Lodi, CA

5d•$23 - $23•Onsite

About The Position

The Order Entry Specialist accurately processes customer orders, supports quoting and pricing activities, and ensures timely coordination of shipments to meet customer expectations. This role builds strong relationships with customers and internal departments, maintains accurate backlog and pricing information, and responds promptly to customer inquiries and issues while upholding company policies and procedures.

Requirements

Strong computer skills with emphasis on Microsoft Office, particularly Microsoft Excel.
Ability to perform accurate and efficient data entry for order entry and order processing.
Customer service experience with a focus on being customer service oriented and responsive.
Strong organizational skills and attention to detail.
Ability to multitask effectively in a fast-paced environment.
Exceptional oral and written communication skills, including professional email communication.
Excellent phone etiquette and comfort handling customer calls and inquiries.
Basic math skills, including some geometrical functions.
Ability to read and interpret basic blueprints is desired but not required.
Mechanical aptitude to understand products and services at a basic level.
Experience using Microsoft Office suite, including Word, Excel, and Outlook.
Ability to work with lead times, purchase orders, and inventory-related information.
Good organizational and problem-solving skills.
High attention to detail and accuracy in all tasks.
Ability to handle multiple priorities and tasks simultaneously.
High school diploma or equivalent, or comparable related experience.

Nice To Haves

Previous experience with ERP systems is useful but not required.
Dispatch experience is preferred but not required.
Experience in customer service, call center, or sales support environments.
Familiarity with SAP or similar enterprise systems is beneficial.
Experience with order fulfillment, mail sorting, and clerical tasks.
Comfort using RF scanners or similar warehouse or inventory tools is a plus.
College degree, community college degree, or online classes/certificates are a plus but not required.
Ability to develop strong knowledge of all products and services offered.
Enthusiasm, self-confidence, and a positive, professional attitude.
Willingness to continuously learn and improve processes and skills.

Responsibilities

Develop and maintain a strong working rapport with a national customer base through professional, responsive communication.
Review customer requests and prepare accurate quotes that align with customer requirements and company pricing modules.
Follow up via email and phone to determine whether quotes have been won or lost and document outcomes as needed.
Receive, review, and accurately enter customer orders into the system, ensuring correct pricing, quantities, and delivery details.
Monitor backlog to ensure order entry reflects accurate dates and supports timely fulfillment.
Coordinate shipping arrangements to meet customer expectations and required delivery timelines.
Work closely and collaboratively with Production Control, Manufacturing, Purchasing, Engineering, Accounting, and other departments during all phases of the quote and order process.
Respond promptly to customer inquiries and complaints, and work to resolve issues effectively and professionally.
Support the enforcement of company policies and procedures related to order entry, pricing, and customer service.
Monitor team workload and help ensure tasks are distributed and completed in a timely and accurate manner.
Maintain awareness of margins by product group and support accurate pricing decisions.
Handle customer service tasks such as order processing, order fulfillment, sales support, and customer support via phone and email.
Perform data entry with a high level of accuracy, including working with purchase orders, inventory-related information, and lead times.
Utilize ERP systems, Microsoft Office (with emphasis on Excel), and other tools to manage orders, data, and customer communications.
Demonstrate commitment to daily learning, continuous improvement, and giving 100% effort in all assigned tasks.
Apply basic math and geometric functions when reviewing orders, quotes, or product specifications.
Use basic blueprint reading skills and mechanical aptitude, when applicable, to interpret customer requirements.