Order Entry Specialist

Versa-Tags, Inc.•Cuba, MO

9d•Onsite

About The Position

As an Order Entry Specialist in our Customer Support Department, you'll help take our customers' need into our Production team to make it a reality. We work with both stock and custom orders, and you'll make sure that the orders are input quickly and accurately so that Production knows exactly what the customer desires. This is a great role for someone who loves the details, and enjoys working in a fast-paced environment. From our Versa-Tags Key Tag to custom graphics, you'll know our products inside and out to make sure they're entered with speed and accuracy. You may assist your fellow team members with customer calls, and will at times call the customer directly to make sure you know exactly what is needed to get everything entered into our ERP system and ready to produce.

Requirements

High school diploma
1+ years of relevant experience processing detailed data entry
Experience entering customer product orders preferred
Tech savvy, with strong general computer skills.
50+ WPM data entry with unquestionable accuracy
Excellent organizational and time management skills
Extremely detail-oriented, with the ability to quickly and accurately enter data into Company databases
Ability to maintain structured focus and productivity for long periods of time
Ability to work under pressure and react quickly
Strong phone, verbal, and written communication skills, with a focus on quality service and professionalism with all customers and coworkers
Active listening capability
Ability to evolve with an ever-changing environment
Ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Strong computer/keyboard skills; experience with Epicor ERP a plus
Must be a fantastic team member!

Nice To Haves

Experience entering customer product orders preferred
experience with Epicor ERP a plus

Responsibilities

Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction
Receive, review and enter customer purchase orders (POs) by verifying item, pricing, customer and shipping information
Resolve discrepancies by following standard processes or escalating order issues to relevant team
Compare data with original purchase order (PO) to verify order entry is accurate and complete
Answers phones when necessary, providing excellent service to all customers, vendors, and stakeholders
Work with the Customer Support Supervisor and with the General Manager if needed to ensure proper customer service is being delivered, and escalate issues or complaints appropriately.
Inform customers of deals and promotions
Take payment information and other pertinent customer account information, and enter/update in ERP system
Enter all types of orders but not limited to: Approvals, reorders, stock and custom stock
Other duties as assigned

Benefits

Competitive starting pay with even more competitive merit raises
Comprehensive, top-tier medical insurance, with low deductibles, no co-insurance, and no copay options. Employee-only plans start as low as $20/month, with low-cost coverage options for spouse and dependents (Versa-Tags helps cover your family, too!)
Affordable dental and vision plans
$100,000 Term Life Insurance, paid by Versa-Tags
Short-Term Disability Insurance, paid by Versa-Tags
Generous PTO - starting with 12 days in your first year, 18 days after your first year, and 24 days at 10 years
401k Plan with up to 4% Employer Match, 100% vested from your first contribution
Employee Assistance Program available to all employees and their household immediately
Discounted gym membership for Versa-Tags employees through Anytime Fitness
On-Site Annual Health Screenings and options to schedule and attend virtual care visits with local doctors on site
Morale events, catered meals, potlucks, contests, and gifts