Order Manager
Eaton Corporation•Raleigh, NC
•$69,000 - $101,000•Hybrid
About The Position
The Order Manager will be responsible for providing internal and external sales support. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience.
Requirements
- Bachelor’s degree from an accredited institution
- Minimum of 2 years of experience in customer support, or supply chain experience
- Candidate must currently reside within a 50 mile radius of Raleigh, NC or Woodridge, IL to be considered.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Nice To Haves
- Proficient with computer and software tools including SAP, Power BI and CRM tools.
- Previous experience in order management, logistics or supply chain
- Ability to communicate effectively in Spanish
Responsibilities
- Provide general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders.
- Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and legal departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
- Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
- Challenge cross functional processes for continued business improvement.
- Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand.
- Manage order backlog to ensure forecast accuracy for the business unit.
- Assist with the facilitation of the Return Material Authorization, credit, and re-bill processes.
Benefits
- Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
