Order Management Specialist

Solventum•San Antonio, TX

12d•Remote

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. Solventum enables better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Requirements

Posses a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Minimum of three (3) years of customer service experience in Healthcare in a private, public, government or military environment
Basic ability to prioritize and problem solve complex cases
Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Work closely with our internal sales team, CSR team, external customers, and patients.
Willingness to work rotating Holidays and Weekend coverage

Responsibilities

Working incoming new orders and backlogged orders to qualify our product for insurance billing.
Provide excellent, professional customer service to all internal and external customers
Work independently as well as team environment
Adapt to rapidly changing patient needs for life-saving therapy; thrive on having multiple competing priorities
Balance multiple competing priorities from demanding customers in an ever-changing environment
Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization
Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors.
Communicate patients’ financial responsibility when necessary
Follow and enforce all Company policies and procedures.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.