Order Management Specialist (Dallas)

Georg Fischer•Dallas, TX

4d•Onsite

About The Position

The Order Management Specialist Level 1 processes customer orders accurately and efficiently and records customer interactions in Microsoft Dynamics CRM. The role supports timely order fulfillment, resolves basic order discrepancies, and collaborates with internal teams using Microsoft Teams. Responsibilities include administering EDI and non-EDI orders, checking open orders and product availability, accounting for customer notes, monitoring delivery timelines, and sending delivery confirmations. The specialist communicates with customers, suppliers, and transport companies about order status, shortages, expected delivery dates, price changes, and potential deviations or solutions. The position also monitors and releases backorders in SAP, coordinates complaints and returns, and prepares reports on inquiries, sales trends, complaints, delivery or service issues, and product returns. This is an in-office position, Monday through Friday. The stated salary range is $25.00–$32.00 per hour, plus bonus.

Requirements

Detail-oriented with time-management skills.
Strong interpersonal skills.
Effective oral and written communication skills.
Ability to learn and retain product-specific information and communicate product features and benefits to customers.
Computer literate, with knowledge of Microsoft Office applications.
High efficiency in transactional order-handling, complaint, and returns processes, with a focus on quality.
Initiative in improving the effectiveness and efficiency of back-office processes.
Minimum of three years of experience in order management, customer service, or administrative support; operations or manufacturing experience is preferred.
Knowledge of an ERP system such as SAP.
Excellent knowledge of Excel, Word, and Outlook.

Nice To Haves

High school diploma or education certificate in an applicable functional area.
Experience in operations or manufacturing.
SCM or back-office experience, preferably in a technical industry.
Proficiency in Microsoft Excel.
Knowledge of Microsoft Dynamics CRM.

Responsibilities

Process common order-administration activities for EDI and non-EDI orders.
Check open orders and article availability, consider customer notes, monitor delivery times, and send delivery confirmations.
Advise customers, suppliers, and transport companies about current orders, product shortages, expected delivery dates, price changes, deviations, and possible solutions by email or telephone.
Monitor backorder releases by checking availability, optionally merging orders, setting delivery dates, and confirming or releasing orders in SAP.
Release orders on time and meet established standards and policies to support customer satisfaction.
Monitor and resolve order issues and processing errors.
Prepare reports about customer inquiries, sales trends, customer complaints, delivery and service problems, and reasons for product returns.
Administer and coordinate logistics and commercial complaint handling, monitor status, and regularly inform customers.
Administer individual returns of goods, including entering returns in SAP and contacting customers; periodically analyze returns and adjust payment dates.
Record customer interactions in Microsoft Dynamics CRM.
Collaborate with internal teams using Microsoft Teams.
Communicate constructively and respectfully with company personnel, customers, and others; share and consider ideas, keep commitments, provide progress updates, and work toward practical solutions.
Perform other duties as assigned.