Order Management Specialist (Dallas)

Georg Fischer•Dallas, TX

5d•$25 - $32•Onsite

About The Position

The Order Management Specialist Level 1 processes customer orders accurately and efficiently and ensures customer interactions are tracked in Microsoft Dynamics CRM. The position supports timely order fulfillment, resolves basic order discrepancies, and collaborates with internal teams through Microsoft Teams. The role handles order administration for EDI and non-EDI orders, checks open orders and product availability, accounts for customer notes, monitors delivery times, and sends delivery confirmations. It communicates with customers, suppliers, and transport companies about orders, shortages, delivery dates, price changes, and potential deviations or solutions. The specialist monitors backorder releases, checks availability, may merge orders, sets delivery dates, and confirms or releases orders in SAP. Additional duties include monitoring and resolving order issues and processing errors; preparing reports on customer inquiries, sales trends, complaints, delivery and service problems, and product returns; coordinating complaint handling and keeping customers informed; and administering individual product returns in SAP, contacting customers, and periodically analyzing returns and adjusting payment dates. Other duties may be assigned.

Requirements

At least three years of experience in order management, customer service, or administrative support, preferably in operations or manufacturing.
Decent SCM or back-office experience, preferably in a technical industry.
Knowledge of an ERP system such as SAP.
Excellent knowledge of Excel, Word, and Outlook.
Detail-oriented with time-management skills.
Strong interpersonal skills.
Effective oral and written communication skills.
Ability to learn and retain product-specific information and communicate product features and benefits to customers.
Computer literacy and knowledge of Microsoft Office applications.
High efficiency in transactional order-handling, complaint, and return processes, with a focus on quality.
Initiative to improve effectiveness and efficiency in back-office processes.
Ability to meet the listed physical requirements, including occasional lifting up to 25 pounds.

Nice To Haves

High school diploma or education certificate in an applicable functional area preferred.
Proficiency in Microsoft Excel preferred.
Knowledge of Microsoft Dynamics CRM preferred.

Responsibilities

Process EDI and non-EDI order administration, including order entry and logistics.
Check open orders and product availability, consider customer notes, monitor delivery times, and send delivery confirmations.
Advise customers, suppliers, and transport companies about current orders, product shortages, expected delivery dates, price changes, deviations, and possible solutions by email or telephone.
Monitor backorder releases, check availability, optionally merge orders, set delivery dates, and confirm or release orders in SAP.
Ensure timely order releases and fulfillment in accordance with established standards and policies.
Monitor and resolve order issues and processing errors.
Prepare reports related to customer inquiries, sales trends, customer complaints, delivery or service problems, and reasons for product returns.
Administer and coordinate logistics and commercial complaint handling, monitor status, and regularly inform customers.
Administer individual returns of goods, enter returns in SAP, contact customers, periodically analyze returns, and adjust payment dates.
Communicate constructively and respectfully with company personnel, customers, and others; share and consider ideas, keep commitments, report progress and issues, and work toward practical solutions.
Perform other duties as assigned.