Order Management Specialist

Flock

10d•$65,000 - $75,000•Onsite

About The Position

As Flock expands across communities, our order volume and revenue processing workflows continue to scale. Connecting order execution across Sales, Customer Success, and Finance requires high operational precision, robust record auditing, and clean contract validation. You will manage daily order processing, auditing order data across Salesforce and Google Sheets to ensure seamless execution across our entire order-to-cash pipeline.

Requirements

Demonstrated experience in billing operations and accounts receivable in a fast-paced, high-growth environment, typically gained over 2 to 5 years.
Hands-on experience working with Salesforce and Google Sheets to process and track complex operational data.
Strong analytical skills with the ability to navigate and manipulate datasets in Excel and Google Sheets, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making.
Ability to read and interpret complex legal language, specifically focusing on billing triggers, payment terms, and government-specific clauses like Grant or FOIA implications.
Strong attention to detail with proven ability to audit datasets, catch errors, and reconcile discrepancies across internal tools.

Responsibilities

Process, validate, and audit customer orders across Salesforce and Google Sheets with high attention to detail.
Perform routine order audits to verify billing triggers, line items, and payment terms against underlying customer contracts.
Partner with Sales, Customer Success, and Finance teams to resolve order discrepancies, billing holds, and contract questions.
Maintain clear, accurate order documentation and master data to support smooth invoicing and revenue recognition.
Identify operational bottlenecks in daily order workflows and help streamline processing steps.
Manage daily order queues to ensure fulfillment timelines and internal service level agreements are consistently met.