Order Management Specialist II

Carlisle•Lakeland, FL

10d•Onsite

About The Position

The Order Management Specialist II is the primary liaison between Carlisle Construction Materials divisions and customers who purchase their materials. The role delivers the Carlisle Experience by ensuring products reach the right place at the right time and in the right condition, with accurate invoicing. The specialist serves as the customer’s primary contact for resolving problems and is primarily responsible for claims and issue resolution for an assigned customer territory. The role requires strong relationships with internal and external customers, representatives, and Carlisle regional sales managers. The specialist manages customer orders from placement through delivery and invoicing, works with inventory and production planning to source materials, monitors open orders, and coordinates shipment changes with customers. The position also maintains customer and product records, collaborates with internal departments and external vendors, and investigates assigned invoicing issues. The work is performed in an office environment, with occasional exposure to manufacturing areas. Business hours are one of three schedules—8 a.m.–5 p.m., 7 a.m.–4 p.m., or 9 a.m.–6 p.m.—Monday through Friday, depending on the territory served. Some travel is required, typically zero to three times per year; specialists located away from team headquarters may be required to travel up to 10%.

Requirements

Strong negotiation skills.
Basic mathematics skills.
Organizational and time-management skills.
Effective written and verbal communication skills.
Knowledge of production scheduling processes.
Ability to answer customer inquiries accurately.
Operational proficiency sufficient to assist Order Management Specialist I team members with core tasks.
At least two years of experience in the CCM Order Management Specialist I position.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Handle requests for an assigned customer territory and manage orders from placement through successful delivery and invoicing.
Provide accurate lead times and verify pricing, credit memos, and RMAs.
Work with inventory and production planning colleagues to source material for orders.
Review open orders regularly, proactively identify changes, and reschedule shipments with customers when needed.
Maintain contacts within Inventory Management, Shipping, Purchasing, Accounts Payable, Production, and external vendors.
Build strong relationships with customers, representatives, and regional managers.
Keep customer master data, account profile information, and customer product information up to date.
Investigate and resolve invoicing issues, including third-party vendor invoicing issues assigned by the finance team via Work Cycle.
Handle claims and resolve issues for the assigned customer territory.
Perform other assigned duties.

Benefits

Medical, dental, and vision insurance.
Life and Accidental Death & Dismemberment insurance.
Leave and disability income protection, including FMLA, LOA, PPL, STD, and LTD.
Employee Assistance Program.
Health Advocate health care concierge service.
Paid time off, including sick days, 11 holidays, and vacation.
401(k) retirement savings plan with company match.
Employee Stock Purchase Plan.
Flexible Spending accounts, including commuter benefits, flexible spending accounts, and a health savings account.
College scholarships for dependents.
Tuition reimbursement.