Order Management Specialist I

Paychex•Town of Henrietta, NY

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Requirements

H.S. Diploma - Required

Responsibilities

Receives, reviews, and processes supply orders and catalog orders for internal and external clients through the order entry system.
Receives, reviews, and processes safety manual orders utilizing the safety loss database.
Provides customer service to internal clients related to order status, delivery information, and specifics for inventory items.
Receives and processes orders from internal and external clients in a timely basis.
Post telecheck, credit card and check payments for Direct Marketing orders.
Reviews and edits Order Entry orders for errors, discrepancies, and excessive quantities prior to processing.
Prints and audits picking tickets for the distribution center prior to order fulfillment.
Trouble shoots and resolves inquiries and issues associated with orders.
Must maintain an all-inclusive knowledge base of products and services provided by Order Management and Distribution.
Monitors and releases back orders in conjunction with the Distribution Supervisor and posts payments accordingly.
Produces Safety Training Certificates, Forklift Licenses, and Safety Manuals for the Safety & Loss group.
Administers and maintains databases for OE Web and Order Entry.
Monitors and modifies the Prebill Report as needed, based on account code and flexfield changes.
Maintains a general understanding of the integrated systems utilized by Order Management and Distribution.