Order Management Intern
About The Position
The Order Management Intern will gain hands-on experience supporting customer order management and fulfillment activities while learning how cross-functional teams work together to deliver an exceptional customer experience. This internship provides exposure to customer operations, distribution, logistics, inventory management, and order fulfillment processes within a fast-paced business environment. Working alongside experienced team members, the intern will contribute to daily operations while developing a broader understanding of how products move through the supply chain from receipt to customer delivery. Candidates must be currently enrolled in an accredited college or university and pursuing a bachelor’s degree. This is an on-site position in Moonachie, NJ with occasional visits to our headquarters in Paramus, NJ.
Requirements
- Strong communication and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Customer-focused mindset with a commitment to service excellence.
- Curiosity, initiative, and a willingness to learn.
- Ability to multitask in a fast-paced, high-volume environment.
- Self-starter capable of working independently with minimal supervision and collaboratively across multiple departments.
- Physical ability to perform repetitive tasks, sit or stand for long periods, bend, squat, and lift/push/pull up to 50 lbs.
- Currently enrolled in an accredited college or university and pursuing a bachelor’s degree.
Responsibilities
- Partner with Customer Operations, Sales, and Brand teams to learn about customer requirements, order deadlines, promotional activity, and service expectations.
- Support daily order management activities and gain exposure to the end-to-end order fulfillment process.
- Assist with monitoring customer orders and tracking order status to help ensure timely processing and delivery.
- Work with Logistics and Distribution teams to understand inventory flow, product availability, and fulfillment operations.
- Gain exposure to inbound and outbound distribution activities, including receiving, inventory management, order processing, and shipping.
- Assist in identifying and escalating issues that may impact customer orders or delivery performance.
- Support efforts to maximize order fill rates and meet customer expectations.
- Help respond to customer and internal inquiries regarding order status, product availability, and service-related questions.
- Participate in investigating order fulfillment issues and learning root-cause problem-solving techniques.
- Maintain accurate records and support data integrity within order management systems.
- Assist with reporting, analysis, and process improvement projects related to customer operations and fulfillment performance.
- Support additional projects and assignments that provide exposure to broader operations and supply chain functions.
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What This Job Offers
Career Level
Intern
