Order Management Coordinator

Telamon•Denton, TX

2d•Onsite

About The Position

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia. This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out. At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance. Learn more at telamon.com The Coordinator, Order Management, is responsible for managing customer orders throughout the complete manufacturing lifecycle for Telamon's Shelter Manufacturing and Assembly Center (SMAC) located in Denton, Texas. This position serves as the primary coordination point between customers, Project Management, Engineering, Procurement, Manufacturing, Warehouse Operations, Logistics, and Finance to ensure ILA shelters, cabinets, and associated equipment are delivered accurately, on schedule, and in accordance with customer requirements. This is an in-office position that requires daily collaboration with manufacturing personnel and cross-functional teams to support production schedules, customer commitments, and operational excellence.

Requirements

Strong organizational and multitasking skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Strong customer service orientation.
High attention to detail and accuracy.
Ability to work cross-functionally with multiple departments.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
High school diploma required
Minimum of three (3) years of Order Management, Customer Service, Manufacturing Coordination, Supply Chain, or Operations experience.

Nice To Haves

Associate or bachelor’s degree preferred.
Experience utilizing Oracle ERP, Oracle Order Management, or similar ERP systems preferred.
Working knowledge of inventory management, manufacturing operations, logistics, and production scheduling preferred.
Experience interpreting production schedules, customer purchase orders, and engineering documentation is preferred.
Telecommunications manufacturing experience preferred.
Experience with Oracle ERP, Manufacturing, or Order Management systems strongly preferred.
Experience supporting large infrastructure, telecommunications, or manufacturing programs is highly desirable.

Responsibilities

Receive and process customer purchase orders, releases, and order revisions within Oracle ERP and associated business systems.
Coordinate customer orders from receipt through manufacturing, assembly, testing, shipment, and final delivery.
Manage production order status for ILA shelters, telecommunications cabinets, and related products manufactured within the SMAC.
Coordinate daily with Engineering, Procurement, Manufacturing, Warehouse, Logistics, Quality, Finance, and Project Management teams to ensure customer delivery commitments are achieved.
Maintain accurate production schedules, shipment schedules, and backlog reporting.
Monitor customer requested delivery dates and proactively communicate schedule changes or risks.
Coordinate material availability and work with Procurement to resolve shortages impacting production.
Work closely with Manufacturing Supervisors to prioritize production based upon customer commitments and project schedules.
Serves as a key cross-functional coordinator between Manufacturing, Operations, Engineering, Procurement, Logistics, Finance, and Customer Project Teams.
Coordinate outbound shipments including freight scheduling, shipping documentation, and customer delivery requirements.
Interface with customers regarding order status, shipment schedules, pricing inquiries, engineering changes, and delivery updates.
Review engineering change notices (ECNs) and customer change requests to ensure manufacturing orders remain accurate.
Support milestone tracking for customer projects including manufacturing start, assembly completion, factory acceptance testing (FAT), shipment, and delivery.
Review inventory availability and coordinate with Warehouse personnel to ensure material readiness.
Investigate delivery delays and identify root causes while driving corrective actions.
Assist Finance with customer invoicing support, shipment verification, and resolution of order-related issues.
Prepare recurring reports including: Order Backlog, Production Status, Customer Delivery Forecasts, On-Time Delivery (OTD), Manufacturing Throughput, Open Order Reporting.
Participate in daily production meetings and customer project review meetings.
Support continuous improvement initiatives focused on order accuracy, customer satisfaction, manufacturing efficiency, and on-time delivery.
Provide backup support for other Order Management Coordinators and operational functions as needed.