Order Management Coordinator

Telabotics • Denton, TX

2d • Onsite

About The Position

The Coordinator, Order Management, is responsible for managing customer orders throughout the complete manufacturing lifecycle for Telamon's Shelter Manufacturing and Assembly Center (SMAC) located in Denton, Texas. This position serves as the primary coordination point between customers, Project Management, Engineering, Procurement, Manufacturing, Warehouse Operations, Logistics, and Finance to ensure ILA shelters, cabinets, and associated equipment are delivered accurately, on schedule, and in accordance with customer requirements.

This is an in-office position that requires daily collaboration with manufacturing personnel and cross-functional teams to support production schedules, customer commitments, and operational excellence.

Requirements

• High school diploma required
• Minimum of three (3) years of Order Management, Customer Service, Manufacturing Coordination, Supply Chain, or Operations experience.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).

Nice To Haves

• associate or bachelor’s degree preferred
• Telecommunications manufacturing experience preferred.
• Experience with Oracle ERP, Manufacturing, or Order Management systems strongly preferred.
• Experience supporting large infrastructure, telecommunications, or manufacturing programs is highly desirable.
• Experience utilizing Oracle ERP, Oracle Order Management, or similar ERP systems preferred.
• Working knowledge of inventory management, manufacturing operations, logistics, and production scheduling preferred.
• Experience interpreting production schedules, customer purchase orders, and engineering documentation is preferred.

Responsibilities

• Receive and process customer purchase orders, releases, and order revisions within Oracle ERP and associated business systems.
• Coordinate customer orders from receipt through manufacturing, assembly, testing, shipment, and final delivery.
• Manage production order status for ILA shelters, telecommunications cabinets, and related products manufactured within the SMAC.
• Coordinate daily with Engineering, Procurement, Manufacturing, Warehouse, Logistics, Quality, Finance, and Project Management teams to ensure customer delivery commitments are achieved.
• Maintain accurate production schedules, shipment schedules, and backlog reporting.
• Monitor customer requested delivery dates and proactively communicate schedule changes or risks.
• Coordinate material availability and work with Procurement to resolve shortages impacting production.
• Work closely with Manufacturing Supervisors to prioritize production based upon customer commitments and project schedules.
• Serves as a key cross-functional coordinator between Manufacturing, Operations, Engineering, Procurement, Logistics, Finance, and Customer Project Teams.
• Coordinate outbound shipments including freight scheduling, shipping documentation, and customer delivery requirements.
• Interface with customers regarding order status, shipment schedules, pricing inquiries, engineering changes, and delivery updates.
• Review engineering change notices (ECNs) and customer change requests to ensure manufacturing orders remain accurate.
• Support milestone tracking for customer projects including manufacturing start, assembly completion, factory acceptance testing (FAT), shipment, and delivery.
• Review inventory availability and coordinate with Warehouse personnel to ensure material readiness.
• Investigate delivery delays and identify root causes while driving corrective actions.
• Assist Finance with customer invoicing support, shipment verification, and resolution of order-related issues.
• Prepare recurring reports including: Order Backlog, Production Status, Customer Delivery Forecasts, On-Time Delivery (OTD), Manufacturing Throughput, Open Order Reporting.
• Participate in daily production meetings and customer project review meetings.
• Support continuous improvement initiatives focused on order accuracy, customer satisfaction, manufacturing efficiency, and on-time delivery.
• Provide backup support for other Order Management Coordinators and operational functions as needed.

Benefits

• Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
• 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance
• Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
• Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
• Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED