Order Management Analyst

Exabeam

8d

About The Position

Exabeam is looking for a candidate to support Exabeam’s global customers. This person will be working closely with the worldwide field organization, channel partners, and internal teams. A successful candidate will be a self-reliant, conscientious problem solver with excellent attention to detail. Must be able to work Eastern Time Zone hours.

Requirements

• 2-5 years of experience in Order Management or a related role in a high-tech industry.
• Ability to work extended hours and weekends during month-end close (blackout period).
• Highly organized; able to juggle multiple tasks and prioritize in a high-pressure environment with moderate supervision.
• Excellent data analysis and problem-solving skills – ideal candidate should be able to make reasonable decisions when presented with imperfect data.
• Proven ability to meet deadlines, follow-through on details, provide input and feedback to the team.
• Excellent communication skills, written and verbal, and ability to maintain professional and courteous communication with all levels of customer and company personnel.
• Strong computer knowledge and skill in MS Office and enterprise CRM order management systems. Salesforce is a plus.

Nice To Haves

• Salesforce is a plus.

Responsibilities

• Act as subject matter expert on all aspects of order entry – Booking policy, PO requirements, approvals, etc
• Ensure orders are processed in a timely and accurate manner, collaborating with Sales, Deal Desk, Legal, Revenue and Cloud Ops teams as necessary
• Review Sales related agreements to set up SaaS Sales Orders and SaaS Environment properly, consistent with company policies.
• Analyze deals in pipeline to get ahead of any potential issues
• Resolve and track issues / inquiries from Sales as they arise and address root cause problems
• Identify any non-standard contract term and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition
• An ability to understand the impact of the overall construct of software licenses, services, and renewal deals may have on bookings and revenue recognition.
• Adhere to order to cash related policies, internal controls, and processes.
• Can communicate roadblocks and order challenges and consult strategically to management
• Assist in executing an efficient and accurate close and reporting process
• Provide input for on-going development and improvement on systems and operation processes, enabling repeatable processes, scalability, and the support of new business initiatives.
• Prepare ad hoc analysis, when needed.
• Cover US Holidays as needed.
• Work extended hours during month-end, quarter-end and year-end close

Benefits

• Extensive medical, dental and vision coverage to meet your healthcare needs and employer Health Savings Account contribution to help pay for health expenses now or in the future
• Generous 401(k) employer match to help you save for your future
• Paid Time off including “take what you need” flex time, volunteer day of service, your birthday, parental leave, holidays and more
• Widespread learning center for career planning and skill development to grow your career
• A culture of passionate, diverse, committed professionals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed