Contract Order Management Analyst - 40 hours

TIMEX GROUP USA INC•Shelton, CT

4d•Hybrid

About The Position

The Order Management Analyst supports Order Management systems, data integrity, and execution visibility across all brands in the US and Canada. This role is responsible for monitoring order flow, maintaining data accuracy, and providing reporting and analysis to support operational performance and decision-making. Acting as a key link between Order Management, Operations, and IT, this role focuses on system performance, issue resolution, and process alignment, ensuring accurate order execution and continuous improvement across the order lifecycle.

Requirements

1-3 years of experience in Order Management, Customer Operations, or Supply Chain
Strong problem-solving skills and ability to manage multiple priorities
Advance Excel skills and BI a plus
Strong communication skills and ability to work across teams

Nice To Haves

Experience working with ERP systems (Oracle preferred), EDI, or eCommerce platforms is a plus

Responsibilities

Monitor and support EDI and system order flow, ensuring orders are processed accurately and resolving errors in collaboration with IT and retail partners
Own system issue triage and escalation, working with IT to track, prioritize, and resolve order management and integration-related issues for Oracle, EDI, and with our distribution centers
Support customer-specific documentation requirements for domestic and international shipments, leveraging advance Excel-based tools and trackers to ensure data accuracy, compliance with customer standards, and alignment with execution processes for travel retail customers
Audit and validate open order activity with 3PL partners, ensuring alignment between systems, inventory, and shipment execution; drive corrective actions as needed
Support month-end close activities, including validation of order status, shipments, and financial alignment with Finance and EDI documents
Develop and maintain reporting for order book and KPI performance, providing visibility to fill rate, backlog, and execution trends
Partner with Order Management and Operations to support capacity planning and shipment alignment, ensuring readiness for retailer and distributor demand and KPI trackers are updated
Serve as primary point of contact for OM reporting tools (Oracle, OBIEE, and related systems), ensuring data consistency and usability
Identify, evaluate, and support implementation of process improvement and automation opportunities across Order Management, utilizing AI and system capabilities to reduce manual effort, improve accuracy, and enhance scalability