Order Analyst

Allison Transmission•Indianapolis, IN

3d•Onsite

About The Position

JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward!

Requirements

High School diploma equivalent
High proficiency in Microsoft Office software, particularly Excel, Word and Outlook

Nice To Haves

Bachelors degree in Business Management
Knowledge of database tools (e.g. SAP, Excel, Power BI) for order and shipping management
Knowledge, or ability to learn, customer relationship management tools (e.g. Salesforce)

Responsibilities

Review incoming orders for transmissions, Electronic Data Interchange (EDI) communications, lead time inquiries, and future schedules for acceptability.
Review requests to ensure compliance with Export Controls, ITAR and EAR requirements.
Schedule customer orders in SAP.
Establish customer freight requirements within SAP and customer web portals to meet customer shipping expectations.
Coordinate build and ship timing and delivery promises with Operations team, communicate critical delivery information to customers.
Provide order confirmation to customers and include documentation on the customer account record in the Allison customer relationship management (CRM) system, Allison 360.
Document order related customer correspondence in Allison 360.
Identify, follow-up and expedite missed shipments and past due requirements with local Global Supply Chain associates.
Facilitate internal problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability.
Interface with Allison sales account managers and customer specification engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed.
Work with Allison Finance and Global Supply Chain to ensure customer payments are received prior to shipment.
Regularly and proactively inform customers of order status.
Act as first point of inquiry when order fulfilment process and customer communication questions arise.
Document and maintain unique customer order processes.
Provide input and recommendations for continuous process improvements (efficiency, accuracy) for the overall order management processes
Provide ad hoc customer order information as requested to assist management decisions