Order Management Analyst

Emerson•Stafford, TX

1d•Onsite

About The Position

This role is responsible for ensuring that customer orders and production schedules are aligned to meet contractual delivery dates and optimize customer happiness. The analyst will manage backlog priorities and order execution, track regional backlog aging, and identify critical issues. They will serve as the first point of contact post-sales order, manage customer change requests, and provide phone and email support. The role involves advising customers on shipping/schedule changes, providing expediting and shipping schedule support, and developing professional customer relationships. The analyst will also liaise on order issues, clear credit blocks with Risk Analysts, and manage production schedules.

Requirements

Bachelor Degree or five years of relevant experience in a similar role
Strong computer proficiency
Solid math skills
High level of accuracy working with detailed information
Excellent written, verbal, and interpersonal communication abilities
Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail and meeting deadlines
Strong Analytical skills
Proficient in Microsoft Word, Excel

Nice To Haves

Proven ability to effectively communicate and collaborate across cross-functional teams including engineering, marketing, and sales to drive alignment and project success
Self-motivated and have a positive demeanor
Detail and metric oriented
Ability to work unsupervised and as part of a team

Responsibilities

Managing backlog priorities and order execution
Measure site performance of initial order commit dates and accurate discrepancies
Tracking regional backlog aging, identify and review critical issues focusing on solutions and customer communication
Serve as first contact post-sales order
Manage customer change requests
Provide phone and email support related to customer happiness
Advise customers on shipping/schedule changes
Provide expediting and shipping schedule support
Ensure timely response to inquiries
Develop professional customer relationships
Communicate critical issues and ensure delivery commitments are met
Liaise on order issues
Clear credit blocks with Risk Analyst
Manage production schedules