Order Management Analyst II

Daimler Truck North America•Fort Mill, SC

11h•Hybrid

About The Position

Inside the Role Support DTNA’s aftermarket sales strategy by developing, launching and tracking sales initiatives through Inside Sales. The Senior Sales Coordinator will be responsible for providing innovative solutions to enhance promotional management. This position will drive continuous improvement initiatives to help improve processes, systems and CX. This position will be responsible for growing parts sales and providing premium parts and solutions to our Dealer Network.

Requirements

Bachelor's Degree AND prefer 2-4 years of relevant experience OR 6 years of relevant experience in lieu of degree
Working knowledge and expanded professional experience in job field
Understanding of key business drivers
Works independently within guidelines and policies to solve problems of moderate complexity

Nice To Haves

Sales and/or Marketing experience
Microsoft Suite experience preferred
SAP Paragon experience
Salesforce experience
Tableau and/or PowerBI experience

Responsibilities

Develop sales promotions and programs to achieve annual sales objectives
Drive continuous improvement including processes, systems and customer service
Provide parts support to dealers for direct ship orders
Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution
Provide assistance to Dealers and Distributors with parts inquiries, sales quoting, bids, and training.
Track and report KPIs for sales promotions, quotes and sales deals
Coordinate weekly department support schedule for quotes and District Parts Manager (DPM) Support
Work closely with Parts Marketing and Vendors to understand and communicate program related inquiries from the Dealer and Distributor network.
Set up and maintain dealer and distributor sales deals.
Manage the sales deal on a quarterly basis in order to ensure the profitability over the length of the contract.
Support District Parts Managers in their efforts to promote and sell parts to Dealers and Distributors in their respective region.
Provide informal guidance and mentorship to new team members, fostering a collaborative and supportive environment
Lead projects or manage processes as needed, ensuring successful outcomes and alignment with team goals

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans