Order Management Analyst

The Trade Desk•Ventura, CA

About The Position

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk! What we do: The Order Management Analyst is a key member of the Global Revenue Team, responsible for order management and ensuring compliance with company policies and procedures. This role focuses on customer onboarding, contract operationalization, pricing configuration, and billing readiness, ensuring accuracy, compliance, and scalability in a fast‑paced, high‑volume environment. The analyst partners closely with Sales, Deal Desk, Legal, Finance (Billing, Revenue Accounting, Credit & Collections), and Client Services to support revenue growth while maintaining strong internal controls and a high‑quality customer experience.

Requirements

Bachelor’s degree (i.e., Business, Accounting, or Operations) or 2+ years of related operational or accounting experience in one of the following areas: Client contracts, Order Management, Administrative Sales Support, Revenue Operations, Billing Operations, Invoicing or Customer Service.
Proficiency in MS Office Suite (especially MS Excel) is required.
Excellent customer service skills.
Excellent attention to detail with a demonstrated ability to apply policies consistently in a controlled environment.
Excellent interpersonal and written/verbal communication skill
Proven ability to manage multiple priorities, meet deadlines, and operate effectively in a fast‑paced, scaling organization.
Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines.

Nice To Haves

Experience with Oracle (Cloud), Salesforce, DocuSign CLM, Incorta, Jira is a plus.
Experience with Ariba, Coupa billing portals is a plus

Responsibilities

Review customer contracts. Summarize key terms, issues and seek approvals, as needed.
Flag non-standard contract terms for accounting and billing review.
Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable time frames.
Verify compliance with internal policies (and external regulations).
Facilitate customer onboarding and new partner creation, account, rate setup and billing requests.
Track and maintain customer billing portals. Facilitate billing portal operations with stakeholders (e.g., billing, collections, client services, etc.).
Provide customer-related reports to management, sales, and customers as needed/required.
Support global Commercial Finance leadership to deliver consistent and exceptional support to their sales organization.
Collaborate cross-functionally to investigate and respond to inquiries regarding contracts and partner set-ups.
Become a subject matter expert on customer order operations to identify and implement process improvements.
Perform other duties and projects as assigned when needed to support the business.