Order Management Lead

ABB • Pinetops, NC

1d • Onsite

About The Position

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __ Your role and responsibilities In this role, you will have the opportunity to manage internal and external customer service activities, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction. You will also showcase your expertise by analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information, and takes appropriate actions to improve process efficiency. The work model for the role is: #LI-Onsite This role is contributing to the Electrification Distribution Solutions group in Pinetops, North Carolina . Main stakeholders are internal and external customers. You will be mainly accountable for: Managing the resolution of customer issues, including order, technical, and payment-related issues. Leading post-sales and customer claims management and ensuring the issues in factories are addressed. Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc. Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.

Requirements

• Bachelor’s degree in business, engineering, or related field and 5+ years of relevant experience
• SAP experience required.
• 1–2 years of leadership or supervisory experience
• Proven experience in a customer service–focused role.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Managing the resolution of customer issues, including order, technical, and payment-related issues.
• Leading post-sales and customer claims management and ensuring the issues in factories are addressed.
• Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc.
• Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees