Order Management Analyst
About The Position
The Order Management team serves as the vital bridge between a finalized contract and a realized customer relationship. In this role, you will orchestrate the end-to-end order to provision process, ensuring that every agreement is translated into a precise, high-integrity account setup. By harmonizing complex billing requirements with technical provisioning, you safeguard our revenue streams and provide the foundation for long-term customer success. As a cross-functional liaison, you will collaborate with Sales, Operations, Legal, and Finance to resolve nuances in deal structures, directly impacting our ability to recognize revenue and scale with operational excellence.
Requirements
- 5+ years of relevant Order Management, Sales Operations, Revenue Operations, Deal Desk or Accounting experience preferred
- Bachelor’s degree in business, Finance, or a related field preferred.
- Proficiency in Excel (including pivot tables, lookup formulas, and data validation) a plus
- Strong working knowledge of Salesforce; experience with Salesforce Billing is preferred, other ERP systems a plus
- Detail-oriented with strong problem-solving and analytical skills
- Excellent time management and multitasking abilities
- Clear communicator with the ability to work independently and cross-functionally
Responsibilities
- Manage the end-to-end order ecosystem by reviewing quotes, validating purchase orders and contract terms against internal policies to execute high-volume transactions—including orders, credits, and cancellations, with 100% accuracy for downstream billing and revenue recognition.
- Govern the entitlement lifecycle for direct and partner accounts, ensuring customers are deployed on the correct subscription plans, terms and features as dictated by customer contracts.
- Partner with Order Operations leadership to refine internal workflows, cultivating operational excellence required to scale global business growth.
- Act as the primary POC for order-related discrepancies, driving resolution across Deal Desk, Business Operations, Sales and Technical Teams.
- Support Sales Reps by creating/updating accounts and providing urgent responses to Slack inquiries to maintain deal momentum and customer escalations.
- Participate in ad-hoc projects as needed by manager.
Benefits
- Competitive salaries and comprehensive benefits
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
- Paid holidays and sick time
- 401(k) with company match
- Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
- Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
- Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
- HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
- One Medical virtual care, providing you with healthcare access across the country
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
