Order Management Analyst

Skydio•San Mateo, CA

2d•$103,000 - $135,000

About The Position

We are looking for a detail-oriented, independent, and results-driven Order Management Analyst to join our Revenue Operations team. In this role, you will work cross-functionally with Sales Operations, Customer Success, Legal, Finance, Supply Chain, Manufacturing, and Logistics teams to support the end-to-end order lifecycle across Skydio’s hardware, software, accessories, and service offerings. You will help ensure accurate order processing, operational efficiency, and timely fulfillment while partnering closely with internal stakeholders to resolve operational challenges, support best practices, and drive smooth transactions.

Requirements

1-3 years in Order Management, Order Administration, Sales Operations, Revenue Operations, Supply Chain Operations, or similar role
Strong ownership and organizational skills
You love working in fast-paced environments and thrive on cross-functional collaboration
You can adapt quickly, work with ambiguity, and manage evolving processes and operational priorities
You enjoy solving operational challenges and finding scalable solutions that support the business
Strong analytical and problem-solving skills with excellent communication abilities
Ability to multitask and work in a high-volume environment
Knowledge of order-to-cash processes and operational workflows
Interest in leveraging AI and automation tools to improve workflows and operational efficiency
Proficiency in Salesforce (SFDC), NetSuite (NS), DBX, Microsoft Excel, and Google Sheets for order management, reporting, and operational workflows

Nice To Haves

Experience supporting hardware operations, logistics, or manufacturing environments is a plus
International order management or logistics experience is a plus
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Responsibilities

Manage end-to-end order processing and fulfillment activities for Skydio products and services
Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance
Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines
Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks
Assist in resolving shipment discrepancies, billing issues, and inventory constraints
Analyze operational KPIs and provide recommendations to improve workflows and operational scalability
Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks
Support implementation and optimization of ERP, CRM, reporting, and automation tools
Assist in maintaining operational documentation, SOPs, and enablement materials
Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders