Order Management Analyst

Aston Carter•Dearborn, MI

1d•$22 - $24•Hybrid

About The Position

The Order Management Analyst processes and manages customer purchase orders from receipt through fulfillment, ensuring accurate data entry in BAAN and related systems, resolving order discrepancies, and maintaining high-quality customer service. This role works closely with Sales, Purchasing, suppliers, and internal teams to ensure timely acknowledgements, updates, and documentation while supporting continuous improvement of order management processes.

Requirements

At least 2 years of experience as a Purchase Order Analyst or in a closely related order management role.
Hands-on experience using BAAN for order entry and order management activities.
Experience using a Common Material Management System (CMMS) or similar tools.
Strong proficiency with spreadsheets and Microsoft Excel for tracking, reporting, and data analysis.
Proficiency with Microsoft Office applications for documentation, communication, and reporting.
Demonstrated experience in order management and order entry processes.
Experience working with purchase orders, including entry, amendments, and contract-related documentation.
Strong customer service skills with the ability to support internal and external stakeholders.
Effective written and verbal communication skills for preparing correspondence and resolving discrepancies.
Strong problem-solving and analytical skills to identify issues and implement practical solutions.
Solid interpersonal skills to collaborate with Sales, Purchasing, suppliers, and internal teams.
High level of computer efficiency and comfort working in multiple systems and tools.
Ability to be coachable, receptive to feedback, and committed to continuous improvement.

Nice To Haves

Experience with contract management or working with customer contract audits is beneficial.
Familiarity with reporting tools and generating operational reports is an advantage.
Experience working with depot or Mod Center orders is helpful.
Background in environments that adhere to ISO standards and document retention requirements is a plus.
Ability to establish and refine work procedures and standards to improve operational efficiency.
Experience in peer review processes to maintain data integrity in enterprise systems.
Strong organizational skills with attention to detail for managing multiple orders and documentation.

Responsibilities

Prepare, track, enter, and process incoming customer purchase orders in BAAN for both manual and EDI transactions.
Produce sales order acknowledgements for customers and corresponding purchase orders to suppliers within 24 hours of receiving customer purchase orders.
Prepare clear correspondence to customers, Sales, and Purchasing to resolve internal and external order discrepancies and retain discrepancy approvals for audits of customer contracts.
Complete requested order amendments for cost changes, customer sell price updates, supplier changes, part number changes, address changes, quantity changes, or other required updates within 24 hours of receipt.
Enter new customer delivery addresses in BAAN and request new GSDB codes as needed, verifying that GSDB setup matches the customer purchase order and BAAN records.
Coordinate and process billable and sample depot part orders into BAAN and the DOW Depot System.
Monitor order discrepancies using tracking tools such as Pending Outlook folders and various BAAN reports, and take appropriate follow-up actions.
Enter production order supplier releases into the Common Material Management System (CMMS).
Add and update customer routing details, broker information, customer part numbers, and contact information in BAAN to maintain accurate and reliable records.
Peer review fields in BAAN using the designated peer-review session to ensure data accuracy and consistency.
Create and maintain signal codes, item groups, statistics codes, template parts, and expense parts in the relevant systems.
Prepare correspondence to Sales and Purchasing to help resolve item discrepancies and ensure alignment across stakeholders.
Produce Mod Center orders from spreadsheets for generation of sales orders and purchase orders in BAAN.
Establish and refine work procedures and standards to improve the efficiency and effectiveness of assigned operations.
Ensure compliance with corporate standards, review daily work of peers, and contribute to meeting monthly performance objectives.
Document and maintain step-by-step instructions for internal processes and procedures to support consistency and training.
Store all files electronically in a structured and systemized format to comply with ISO retention and document management requirements.