Order Fulfillment Specialist Full Time
About The Position
BJ’s Wholesale Club is looking for an Order Fulfillment Specialist to join their team. This role is responsible for performing general warehouse activities, including picking merchandise from a pick list, moving merchandise to a staging area, using a handheld scanner to verify counts and update locations, and operating equipment. The Omni Experience Ambassador will also be involved in digital initiatives such as BOPIC, Curbside, Express Pay, and Ship from Club. Team members are expected to carry out assigned functions, support club policies, and strive for flawless execution with honesty and integrity. They should lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, and work collaboratively to achieve goals with speed and agility. Innovation and adaptation are key, as is maintaining a friendly and positive attitude. Members are to receive excellent service through all points of contact, with concerns resolved and deescalated. A safe and positive environment is to be ensured for members. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean) and GOLD club standards is expected. This includes maintaining a clean and organized OMNI Space, proper bin storage, and regular cleaning of storage bins based on safety standards. Team members must understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and business impact.
Requirements
- Previous order pulling experience preferred.
- Big box/wholesale retail experience preferred.
- Previous RF scanner experience preferred.
Responsibilities
- Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
- Utilizes a handheld scanner device (RF) device to pick orders from the sales floor.
- Uses handheld scanner device (RF) to verify merchandise.
- Moves merchandise from sales floor to staging area.
- Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
- Communicates with club team when merchandise needs to be replenished.
- Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
- Ensures all orders are picked in a timely manner to meet all productivity requirements.
- Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
- Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
- Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
- Securely packages the order in accordance with standard operating procedures.
- Ensures the SFC area is neat, clean, and organized.
- Performs general housekeeping duties, including removing trash and cardboard from the work area.
- Handles damaged goods and spoiled products in accordance with standard operating procedures.
- Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
- Maintains all club policies and procedures. Including adhering to proper dress code standards.
- Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
- Performs other duties as assigned, including working in other departments as needed.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
- Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with a 15% discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
