Order Fulfillment Specialist
About The Position
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact. The Order Fulfillment Specialist has the responsibility to manage orders on a daily basis. They are a key link in communication with our customers for order/inventory questions. The individual works closely with our production/shipping departments and Customer Service Representatives to ensure that every order is processed and delivered on time. A strong business acumen, basic computer skills and the ability to reason through ever changing scenarios are necessities for this position. Taking the initiative, strong math skills, and the ability to anticipate problems before they occur are also essential for success in this position. The candidate must work well with a team of people who are committed to continuing the Company's high growth rate.
Requirements
- Strong MS Excel/Teams/Outlook skills
- Demonstrated critical thinking skills
- Strong organizational and analytical skills
- Exceptional communication skills in-person and through phone/email with internal and external customers
- Ability to multi-task and thrive in a fast paced, performance based environment
Nice To Haves
- Experience with Oracle or similar ERP system
- Bachelor’s degree in supply chain management/business or equivalent experience preferred
Responsibilities
- Track and follow up of known issues and important orders on a daily basis.
- Create production order travelers to align production efforts with customer orders
- Review all orders for inventory availability and delivery date requirements.
- Insure that customer and Sales are informed of production and transportation delays.
- Work as liaison for customer communication between our shipping and production teams
- Review of orders to ensure that information is correct.
- Coordinate and resolve customer pickup issues.
- Become the main point of contact for the Sales team on plant specific questions.
- Monitor backorders to provide delivery dates.
Benefits
- Medical and prescription drug plans
- telemedicine (with medical plan)
- High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)
- dental and vision plans
- virtual physical therapy
- an employee assistance program (EAP)
- voluntary accident, critical illness, and hospital indemnification programs
- Retirement 401k program with company match
- an employee stock purchase plan (voluntary)
- financial wellness planning
- paid parental leave
- flexible spending accounts (FSA) for child care and health care
- short-term and long-term disability
- basic life insurance
- accidental death and dismemberment (AD&D)
- adoption financial reimbursement
- tuition reimbursement
- voluntary life insurance (for employees, spouses, and children)
- voluntary identity theft and fraud protection
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
