Order Fulfillment Specialist

Advanced Drainage Systems • Forest Grove, OR

3d • $27 - $29 • Onsite

About The Position

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

Requirements

• Strong MS Excel/Teams/Outlook skills
• Demonstrated critical thinking skills
• Strong organizational and analytical skills
• Exceptional communication skills in-person and through phone/email with internal and external customers
• Ability to multi-task and thrive in a fast paced, performance based environment
• Basic computer skills
• Ability to reason through ever changing scenarios
• Taking the initiative
• Strong math skills
• Ability to anticipate problems before they occur
• Ability to work well with a team
• Ability to lift 25 pounds
• Ability to sit at a minimum for 8 hours

Nice To Haves

• Experience with Oracle or similar ERP system
• Bachelor’s degree in supply chain management/business or equivalent experience preferred

Responsibilities

• Manage orders on a daily basis.
• Serve as a key link in communication with customers for order/inventory questions.
• Work closely with production/shipping departments and Customer Service Representatives to ensure orders are processed and delivered on time.
• Track and follow up on known issues and important orders on a daily basis.
• Create production order travelers to align production efforts with customer orders.
• Review all orders for inventory availability and delivery date requirements.
• Ensure customers and Sales are informed of production and transportation delays.
• Act as a liaison for customer communication between shipping and production teams.
• Review orders to ensure information is correct.
• Coordinate and resolve customer pickup issues.
• Become the main point of contact for the Sales team on plant specific questions.
• Monitor backorders to provide delivery dates.

Benefits

• Medical and prescription drug plans
• Telemedicine (with medical plan)
• High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental and vision plans
• Virtual physical therapy
• Employee assistance program (EAP)
• Voluntary accident, critical illness, and hospital indemnification programs
• Retirement 401k program with company match
• Employee stock purchase plan (voluntary)
• Financial wellness planning
• Paid parental leave
• Flexible spending accounts (FSA) for child care and health care
• Short-term and long-term disability
• Basic life insurance
• Accidental death and dismemberment (AD&D)
• Adoption financial reimbursement
• Tuition reimbursement
• Voluntary life insurance (for employees, spouses, and children)
• Voluntary identity theft and fraud protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree