Order Fulfillment Specialist

IS International Services • Orlando, FL

3h • Onsite

About The Position

Receives, processes, tracks, and reports the status of customer quote requests and orders in accordance with customer service standards. Maintains informational exchanges and communications with all groups and organizations contributing to the fulfillment of material demands. Must have the ability to handle multiple quotes and orders simultaneously and prioritize work based on schedule demands. This is an entry-level position that requires handling requests and providing customer service, guidance, and routine support for products and/or programs.

Requirements

• Basic knowledge of power plant operation, manufacturing techniques, and capabilities.
• Bachelor’s Degree in a technical or business-related field from an accredited college/university or its recognized equivalent in directly related work experience.
• Minimum 3 years directly related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of database software; project management software; spreadsheet software and word processing software; electronic mail; graphics; technical diagrams; flow charts, etc.

Nice To Haves

• Minimal overnight travel (less than 10%)

Responsibilities

• Receives and processes customer inquiries while ensuring that information is clearly transferred to all related teams.
• Regularly provides status reports for outstanding inquiries.
• Prepares and reviews quotes/proposals.
• Receives, prioritizes, and processes customer orders.
• Generates specific and clear customer requirements to all implementing organizations.
• Regularly provides status reports for outstanding orders.
• Schedules and releases orders for shipments in accordance with policies and customer requirements.
• Prepares invoice/billing documents per order terms.
• Provides prompt resolution of customer issues with regard to warranty, suspense, deficiencies, and other contract/purchase order issues.
• Provides after-hours support for outages and emergencies.
• Works closely with the LTSA and Sales teams to develop and establish a centralized tracking (historical – current – planning) system. Coordinates efforts with support functions as a team.
• Supports the development and improvement of processes and procedures and documents process descriptions defining specific steps/actions necessary to complete daily functions.
• Provides assistance with the investigation and resolution of routine problems.
• Provides assistance in the coordination of activities with other internal departments to meet customer needs.
• Provides support as required for Customer Master entry and/or maintenance.
• Provides assistance and feedback to higher classified personnel on important customer issues.
• Performs other such duties as may be required.
• Ensures systems of record are fully utilized, maintained, and kept accurate.
• Complies with all safety policies, practices, and procedures, reporting all unsafe activities to Management and/or Human Resources.
• Participates in proactive team efforts to achieve departmental and company goals.
• Contributes to building a positive team spirit.
• Communicates effectively with all levels of employees.
• Protects confidential information by not communicating, disclosing to, or using for the benefit of 3rd parties.
• Ensures proper control of Export Controlled Data as required by policy and federal and state laws.
• Maintains the highest degree of honesty and integrity at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level