Order Fulfillment Specialist

The Black Tux • Jenkins Township, PA

2d • Onsite

About The Position

The Order Fulfillment Specialist will join the Order Fulfillment Team, which ensures all customer commitments are met daily. This role involves interfacing with the customer care team to meet last-minute customer requests and heavily affects Outbound operations. The position is based in the Warehouse and is responsible for preventing order delays and fixing inventory challenges. The ideal candidate is an analytical thinker with strong communication and leadership skills. The specialist reports to the Order Fulfillment Area Manager and ensures all products are shipped by their critical pull times.

Requirements

• 1-2+ years of experience as a warehouse associate and/or ambassador or similar role is required.
• Highly effective written and verbal communication skills.
• Experience in a fast-paced, high-volume retail Distribution Center environment.
• Analytical thinker; able to solve problems quickly and effectively.
• Excellent planning skills and ability to collaborate with all teams.
• Great organizational skills with the ability to handle multiple tasks.
• Working knowledge of MS Excel and Google Drive.
• May be required to work mandatory overtime or weekends as needed by the business to meet demands during peak and off-peak seasons.
• Ability to lift, carry, push or pull up to 50 pounds in a physical environment.
• Ability to stand, reach, walk, ascend/descend ladders or bend for extended periods of time throughout a shift, excluding breaks.
• Sustained, repetitive arm/hand/finger movements for the handling, processing, preparation, repair of inventory and fulfillment of customer orders.

Nice To Haves

• Bilingual a plus, but not required.
• Experience with Warehouse Management Systems (WMS) and handheld devices (RF).
• Experience and complete understanding of Lean and 5S concepts are a big plus.
• Apparel industry, menswear and/or startup experience a plus.

Responsibilities

• Work proactively to prevent order delays and problem-solve inventory challenges.
• Communicate with the Order Fulfillment Team to yield on-time delivery and ensure promise dates are met.
• Continuously provide feedback to prevent issues from occurring and suggest process updates.
• Be mindful of time-sensitive orders and provide a solution within a reasonable time frame.
• Work together with Inbound departments to know when new styles and sizes are being received, repaired, and returned.
• Search for Hot Items on the warehouse floor in Returns, Inspection & Damage locations.
• Flag incoming orders to expedite the dry cleaning process.
• Process order kick-outs to verify the correct shipping method and items ordered.
• Monitor put walls and fix issues to ensure orders are packed within 60 minutes.
• Use Highjump to check for priority orders and expedite packing to meet critical pull times.
• Execute End of Shift reporting daily.
• Ensure all team members adhere to company SOP's and safety procedures.
• Maintain TBT policies and cultural values.
• Maintain a clean work area and address safety hazards with the maintenance manager.
• Assist with picking, packing, and sorting, as needed during non-peak seasons.
• Provide on-the-job training and support for new hires.
• Promote continuous improvement throughout the organization.
• Maintain positive and professional communication with the management team.
• Understand and be able to learn industry-specific technology.

Benefits

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment
• Generous paid time off
• One Medical and Wellhub (Gympass) membership
• Free snacks & beverages
• Paid company-recognized holidays aligning with our holiday pay policy
• Employee engagement & cultural events
• Discounts on garment rental and purchases for you, your partner, and friends & family
• Bi-annual compensation review process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed