Seasonal - Order Fulfillment & Processing Specialist
About The Position
Blue Nile, part of Signet Jewelers, is hiring a seasonal Order Fulfillment & Processing Specialist to support its Order Fulfillment Team. The Specialist manages the end-to-end order fulfillment process with accuracy, efficiency, and accountability, including processing repairs, custom orders, canceled orders, and other complex order types. The role requires knowledge of order systems and inventory management, coordination across departments, and support for resolving complex order issues and improving processes to help ensure a seamless customer experience. This is a full-time seasonal role estimated to run from September to February. Strong overtime availability is expected in November and December, along with scheduling flexibility on certain weekends. The pay range is $17.50–$22.50 per hour; final pay depends on experience and qualifications. Blue Nile will not sponsor a new applicant for employment authorization for this position.
Requirements
- At least 1 year of prior experience in order processing, customer service, or complex order management.
- Intermediate proficiency with Microsoft Excel.
- Strong attention to detail.
- Ability to work with a sense of urgency.
- Clear communication skills.
- Strong problem-solving skills and ability to follow directions.
Nice To Haves
- 2–3 years of relevant experience preferred.
Responsibilities
- Oversee and manage the full order fulfillment cycle from receipt to completion.
- Review, validate, and process complex and high-priority orders in internal systems.
- Monitor order flow and proactively identify and resolve potential bottlenecks or delays.
- Track outstanding orders and address issues to prevent procurement and fulfillment delays.
- Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues.
- Monitor and respond to new messages within the order management system in a timely manner.
- Review and process canceled orders, QC fails, Quick Fix, and HD orders.
- Serve as an escalation point for order-related issues and provide timely, effective resolutions.
- Partner with Customer Service, Production, Quality Assurance, and Shipping to ensure seamless execution.
- Coordinate repair requests and custom orders while maintaining service standards.
- Support inventory accuracy through cycle counts, audits, and discrepancy resolution.
- Maintain accurate, up-to-date records of order status and fulfillment activities.
- Train and mentor Order Fulfillment Associates as needed.
- Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs).
- Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality.
- Maintain a clean, organized, and safe work environment in compliance with operational standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
