Order Entry

Flow Control Group • Irving, TX

3d • Onsite

About The Position

The Order Entry position is responsible for processing customer orders accurately and efficiently. This role involves receiving, reviewing, and entering purchase orders into the company's system, verifying order details, and coordinating with various internal departments to ensure smooth order fulfillment. The position also provides customer service support, maintains data integrity, handles administrative tasks related to order processing, and resolves any order-related issues.

Requirements

• High school diploma or equivalent required.
• Proven experience in data entry, order processing, or administrative support role is strongly preferred.
• Exceptional attention to detail and a commitment to accuracy.
• Strong computer proficiency, including excellent typing and 10-key skills.
• Familiarity with order management software, CRM systems (e.g., Epicor, NetSuite, SAP), and Microsoft Office Suite (especially Excel and Outlook).
• Excellent communication skills, both written and verbal, for interacting with customers and colleagues.
• Effective organizational and time-management skills with the ability to prioritize and multitask in a fast-paced, high-volume environment.
• Strong problem-solving abilities and the capacity to work independently.
• Ability to communicate effectively in English; Spanish is helpful as well.

Nice To Haves

• Spanish is helpful.

Responsibilities

• Process customer orders: Receive, review, and accurately enter customer purchase orders into the company's ERP or order management system via various channels, including phone, email, and online platforms.
• Verify order details: Cross-reference new and existing data to verify the accuracy of orders, ensuring all information such as pricing, product codes, and quantities are correct before processing.
• Coordinate with internal teams: Work closely with the sales, shipping, accounting, and warehouse departments to confirm inventory availability, clarify order details, and resolve any discrepancies or issues.
• Provide customer service support: Respond to customer and sales team inquiries regarding order status, shipping dates, and product availability in a timely and professional manner.
• Maintain data integrity: Update and maintain customer records, sales data, and other relevant information in the database with precision and confidentiality.
• Handle administrative tasks: Prepare and generate invoices, shipping documents, and reports related to order processing and status.
• Troubleshoot and resolve issues: Address any problems that arise with orders, including changes, cancellations, or delivery delays, and escalate complex issues when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED