Order Entry

Syfan Logistics•Gainesville, GA

5d•Onsite

About The Position

The Order Entry Specialist is responsible for entering shipment information into the logistics management software (LMS). This role ensures that Routing and Dispatch personnel have correct and accurate information to provide to drivers and updates Customer and Carrier Sales representatives with any possible changes. Core competencies include Customer Service Excellence, Technology Proficiency, Coordinating Agility & Problem Solving, Proficiency in Operations Procedures, and Team Culture Alignment.

Requirements

Strong customer service and interpersonal skills that include handling difficult carrier and customer situations in a respectful and professional manner.
Strong interpersonal communication skills.
Self-motivated with a high sense of urgency in task completion.
Intermediate computer proficiency for optimal performance using Microsoft Office, Syfan Logistics’ transportation management system, customer web sites, and basic keyboard proficiency.
Ability to accurately input detailed information into the LMS.
Excellent organizational, time management, critical thinking, and problem-solving skills.
Ability to prioritize tasks and adapt quickly to changing situations.
Ability to receive coaching and follow procedures and management directions.
Ability to work cooperatively in a dynamic team environment in a high call volume setting.
High school diploma / GED or equivalent.
General understanding or knowledge of the transportation industry.
Prior experience with successfully working in teams to accomplish goals and work assignments.

Nice To Haves

Bachelor’s Degree Preferred.
2-3 years of logistics/transportation experience including a general knowledge of transportation procedures and regulations preferred.
1 year of customer service experience in a professional business environment.
One year of recent communication experience via phone, in a sales, marketing, or customer service role.

Responsibilities

Creates orders and shipments in the LMS using customer load information.
Obtains all pickup and delivery appointments via phone calls, emails, or websites.
Reschedules delivery and pickup appointments when needed.
Verifies any emails that contain customer information changes.
Verifies that the information on customer websites accurately match the information in the LMS.
Assists Customer and Carrier Sales with job-related tasks.
Meets individual productivity goals (e.g., shipments entered, phone calls made, etc.).
Performs routing, dispatch, and traffic duties as needed.
Develops and builds relationships with shipping and receiving locations.
Assist team members, shift supervisors, and managers with other related duties.