Order Entry Specialist
About The Position
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.; Perform order validation and exception resolution, including pricing issues.; Handle order-related issues or customer complaints promptly and efficiently.; Maintain accurate records of all orders, purchase orders, and order confirmations.; Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.; Monitor orders, process credits/cancellations, and handle purchase order revisions.; Manage customer service issues related to returns, exchanges, and order modifications.; Work closely with sales, logistics, and finance teams to ensure seamless order processing.; Handle inbound customer calls and emails regarding orders, products, and services.
Requirements
- High school diploma or equivalent.
- 2+ years in order management, customer service or related field
- Familiarity with order processing systems and software, such as SAP, Oracle or CRM
- Patience, empathy, and professionalism
- Good communication abilities, including written and verbal
- Good problem-solving skills
- High degree of accuracy and attention to detail.
Responsibilities
- Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
- Perform order validation and exception resolution, including pricing issues.
- Handle order-related issues or customer complaints promptly and efficiently.
- Maintain accurate records of all orders, purchase orders, and order confirmations.
- Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.
- Monitor orders, process credits/cancellations, and handle purchase order revisions.
- Manage customer service issues related to returns, exchanges, and order modifications.
- Work closely with sales, logistics, and finance teams to ensure seamless order processing.
- Handle inbound customer calls and emails regarding orders, products, and services.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
