Order Entry Specialist
About The Position
As an integral member of our team, you will play a pivotal role, our customers rely on us to deliver service work that is well-organized, traceable, and dependable. You will have the opportunity to ensure service and parts orders are created accurately and documented properly, so workflows can move smoothly from initiation to completion. You help maintain operational clarity and support positive customer experience behind the scenes, contributing to the overall success and growth of our organization. Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.
Requirements
- You have an associate’s degree in business administration or related discipline, with relevant experience, and:
- 2–4 years in order processing, operations administration, or ERP data management.
- Experience in administrative support, operations coordination, customer service, or data management.
- Comfort working with ERP or business information systems.
- Strong organizational skills and accuracy with documentation.
- Detail Orientation and Problem-Solving.
- Skilled in validating data across systems and ensuring compliance with documentation standards.
- Familiarity with order fulfillment workflows and cross-department collaboration.
- Strong organizational skills and attention to detail; thrive in structured processes.
Nice To Haves
- Experience supporting audits, order reviews, or readiness checks preferred.
Responsibilities
- Create and process orders in OneCRM, One4AL, OneService, ServiceNow, and other systems until D365 migration.
- Cross-verify order structure against PO and approved quote for 100% consistency before entry.
- Validate documentation, scope codes, approvals, labor/service estimates, and parts availability prior to entry.
- Ensure order structure aligns with billing, shipping, service, and contract requirements.
- Confirm correct shipping instructions, logistics costs, and warehouse codes for AMDC/DC orders.
- Validate ATS-recommended parts or replacements for compliance and traceability.
- Maintain order data integrity and documentation backlog accuracy.
- Identify recurring upstream data issues and escalate to manager.
Benefits
- Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
