Order Entry Representative

Twin City Fan & Blower•Plymouth, MN

About The Position

This role focuses on ensuring customer orders are entered, validated, and processed accurately. The Order Entry Representative will be responsible for managing a full workload with minimal supervision, quickly identifying missing or incorrect order information and driving resolution, and building strong working relationships across departments. The biggest challenges include balancing accuracy, speed, and customer responsiveness while managing complex orders, frequent change requests, and coordination across multiple departments and systems. To overcome these challenges, the individual must leverage strong organizational skills, proactive communication, attention to detail, and growing technical/system knowledge to identify issues early, drive resolution, and ensure smooth order execution. The role offers an opportunity to develop technical, operational, and business expertise through cross-functional exposure, while building a foundation for career growth within Sales Support, Engineering Support, Customer Service, Operations, and other areas of the organization.

Requirements

High School Diploma or equivalent
Strong mechanical and mathematical aptitude
Ability to follow detailed procedures
Excellent organizational and communication skills
Proficiency with Microsoft Office and standard business systems
Ability to manage multiple priorities while maintaining accuracy
Order Accuracy & Process Excellence – Ensures customer orders are entered, validated, and processed accurately while maintaining high attention to detail and adherence to established processes.
Cross-Functional Collaboration – Partners effectively across Sales, Engineering, Manufacturing, and other business functions to resolve issues and ensure successful order execution.
Problem Solving & Execution – Identifies and resolves order-related challenges proactively while managing competing priorities and delivering timely results.
Demonstrates strong attention to detail, accountability, dependability, problem-solving mindset, initiative, adaptability, effective communication, collaboration, customer focus, and the ability to stay organized and productive in a fast-paced environment.

Nice To Haves

Experience supporting Sales, Engineering, Manufacturing, or Technical Service functions
Manufacturing ERP experience
Order management experience
Familiarity with industrial or engineered products
Ability to interpret technical specifications or drawings

Responsibilities

Learn company products, Order Entry procedures, and ERP systems.
Understand workflows between Sales, Engineering, Manufacturing, and other departments.
Process basic orders with guidance and increasing accuracy.
Independently process standard orders and change orders.
Demonstrate proficiency in ERP systems and order documentation.
Effectively communicate with internal stakeholders to resolve order discrepancies.
Manage a full workload with minimal supervision.
Quickly identify missing or incorrect order information and drive resolution.
Build strong working relationships across departments.
Consistently maintain high levels of order accuracy and productivity.
Serve as a reliable resource for order processing and issue resolution.
Anticipate potential problems and proactively prevent downstream impacts to manufacturing and customers.