Order Entry & Inside Account Support Specialist

OW Lee•Comfort, TX

10d•Onsite

About The Position

OW Lee is a high-end patio furniture manufacturer serving a nationwide network of authorized dealers located in Comfort, Texas. We're hiring an Order Entry & Inside Account Support Specialist to support our authorized dealers and sales representatives by entering customer orders with precision, as well as providing service and support via the phone and e-mail. This is a detail-heavy, accuracy-first role - perfect for someone who likes structure, organization, and catching errors before they become expensive problems. It's also a communication-focused position suited for someone who is organized, dependable, and comfortable interacting in a polished business-to-business environment. The ideal candidate communicates clearly and professionally in both writing and conversation, pays close attention to detail, and feels confident working with numbers. The position is onsite within our manufacturing office environment.

Requirements

High school diploma or GED required
1–3 years pf experience in order entry or administrative support preferred
Strong attention to detail and accuracy in data entry.
Clear, professional communication skills both over the phone and in email
Comfortable performing calculations and working with numbers
Organized and able to manage multiple tasks efficiently
Proficient in Microsoft Office applications
Consistent attendance and ability to work full scheduled shift onsite

Nice To Haves

Exact industry experience is not required - we are willing to train the right candidate who demonstrates professionalism, reliability, and a strong aptitude for learning.

Responsibilities

Process incoming purchase orders received through multiple dealer PO systems and our internal ordering platform.
Carefully review orders, enter them, and then audit them for accuracy in pricing, quantities, product configurations, finishes, freight terms, and special instructions.
Prepare freight quote requests submitted by dealers or sales representatives.
Follow up on incomplete orders.
Respond to order status inquiries.
Communicate professionally with dealers and occasional consumers via phone and email.
Maintain organized filing systems for in-house orders, completed orders, and invoices.
Answer incoming calls when coverage is needed.