Spanish

Walkenhorst's•Spanish Springs, NV

4d•Onsite

About The Position

For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve inmates and their families and friends across the nation. We are family-owned and operated and committed to quality service, selection, and complete satisfaction. Summary of major responsibilities: Answering incoming customer phone calls Processing orders over the phone and by mail Data entry. Job Duties/Responsibilities include but are not limited to: Respond to the needs of customers and provide personalized service Manage & update customer databases Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Manage large amounts of inbound calls in a timely manner Office-related duties such as making copies and scanning documents

Requirements

Bilingual English/Spanish
Organizational skills
Basic computer skills
Excellent customer service
Strong verbal communication skills along with active listening

Responsibilities

Answering incoming customer phone calls
Processing orders over the phone and by mail
Data entry
Respond to the needs of customers and provide personalized service
Manage & update customer databases
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Manage large amounts of inbound calls in a timely manner
Office-related duties such as making copies and scanning documents