Customer Service/Order Entry Position Bilingual English/Spanish

Walkenhorst's • Sparks, NV

9d • Onsite

About The Position

For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve inmates and their families and friends across the nation. We are family-owned and operated and committed to quality service, selection, and complete satisfaction.

This is a full-time, hourly position with overtime opportunities. The hours are Monday-Friday, 9 am-6 pm (with one-half day) and scheduled Saturdays from 9 am-1 pm. The typical work week is 40 hours.

Requirements

• Bilingual English/Spanish
• Organizational skills
• Basic computer skills
• Excellent customer service
• Strong verbal communication skills along with active listening

Responsibilities

• Answering incoming customer phone calls
• Processing orders over the phone and by mail
• Data entry
• Respond to the needs of customers and provide personalized service
• Manage & update customer databases
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Manage large amounts of inbound calls in a timely manner
• Office-related duties such as making copies and scanning documents

Benefits

• Health Insurance
• Paid Holidays
• Paid Time Off
• 401K
• Free Snacks & Products
• Working with a fantastic team of people

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed