Seasonal Order Entry Clerk

Herff Jones • Indianapolis, IN

7d • Onsite

About The Position

As an Order Entry Clerk, you will play an integral part in ensuring customer orders are entered completely & accurately. You will also serve as a liaison between Customer Service Agents and other members of the administrative support team. The Order Entry Clerk ensures that Customer Service Agents address customer inquiries within the stated service levels; Order Entry Clerk does this by ensuring they are timely in their responses to their coworkers at all times. The Order Entry Clerk will provide overall customer support focusing on administrative duties, research, and billing inquiries. In addition, the Order Entry Clerk will be responsible for some multi-channel customer support (email, phone, web portal/ ticketing system, chat) as well as order entry, as business needs dictate.

Requirements

• Understand who we are at Herff Jones, and why customers come to us
• Gain a high-level understanding of the flow of products and processes
• Build relationships with Customer Service Agents and understand their needs as it relates to your role
• Become proficient in performing basic operations in our ERP system (Oracle) independently
• Operate independently and serve as a subject matter expert
• Demonstrated ability to navigate ERP system (Oracle) for basic and advanced tasks, to meet or exceed customer need dates
• Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency
• Previous success in Customer Service or other high-volume environments
• Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
• Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
• Being willing to work outside of digital toolsets
• Demonstrate success managing multiple tickets & tasks at a time while paying close attention to detail
• Demonstrate success effectively handling a large combined multi-channel ticket volume
• Work in a team environment with a positive attitude

Responsibilities

• Support the company’s commitment to on-time delivery by providing order entry support
• Build relationship with Customer Service Agents to support the needs of our customers
• Maintain positive and professional communication and working relationships with Customers, ISPs and all Personnel; this includes being responsive and doing a quick turnaround on questions or concerns from the customers, ISPs and internal personnel
• Provide administrative assistance to Customer Service Agents in the Regions as requested
• Perform other tasks as assigned to meet the team’s overall delivery goal

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level