Order Desk Operations & E-Commerce Coordinator

TRITON STONE NEW ORLEANS LLC•New Orleans, LA

7d•$19 - $25•Hybrid

About The Position

The Sample Operations & E-commerce Coordinator is responsible for the end-to-end lifecycle of product samples and the administrative support of Amazon sales channels. This role requires a balance of physical labor (picking/packing) and technical administration (ERP management/Amazon Seller Central). Success in this role is defined by accuracy in inventory, speed of fulfillment, and seamless team collaboration.

Requirements

Must operate in a "Total Team" environment where all duties are shared equally; no task is considered above or below any team member.
Strict adherence to ERP workflows to ensure data integrity.
Ability to translate complex internal requests into clear customer-facing updates.
Ability to stand and walk for 6–8 hours per day.
Ability to lift and carry up to 45lbs independently.
Manual dexterity required for precise packaging and labeling.
Must be comfortable working in both an office environment and a warehouse/sample storage area.

Responsibilities

Execute the physical assembly and packaging of sample orders across all product lines.
Manage specialized sample projects, ensuring all components meet brand specifications.
Conduct final quality inspections on all outgoing samples to maintain company standards.
Organize and maintain the physical sample library and fulfillment station.
Process all sample orders through SPS system from entry to completion.
Generate domestic and international shipping labels and customs documentation.
Manage the centralized "Sample Inbox," serving as the primary point of contact for all Triton team members.
Reconcile physical inventory with system records to ensure 100% accuracy across all lines.
Provide operational support for Amazon Sales, including manual order entry and tracking.
Facilitate some purchasing for direct-to-customer shipments.
Manage the Amazon Seller Portal communications, including customer inquiries and return authorizations.
Monitor Amazon-specific inventory levels and report discrepancies.
Maintain inventory levels of packing materials (boxes, tape, inserts, and protective wrap).
Initiate procurement requests for supplies to prevent fulfillment delays.