E-Commerce Operations Analyst

The Pokémon Company International•Bellevue, WA

3h•$99,000 - $173,000•Hybrid

About The Position

This role partners across marketing, product, and engineering teams to deliver seamless, high-quality preorder and e-commerce experiences. You will own and optimize operational workflows, data integrity, and system performance across the preorder lifecycle—while also contributing to user experience improvements through research, design, and experimentation. This is a cross-functional role that blends analytics, operations, and UX thinking to drive better customer outcomes and business results.

Requirements

Three (3) to four (4) years of relevant professional experience in Product operations, eCommerce Operations, UX/Digital Experience, Supply Chain/Order Management or a demonstrated equivalent level of expertise
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience
Basic understanding of user experience principles and ecommerce customer journeys (checkout, account, post-purchase)
Experience creating wireframes, user flows, or visual designs using tools like Figma or similar
Ability to translate requirements into clear UI concepts and collaborate with engineers to implement them
Strong cross-functional collaboration skills with product, engineering, marketing, and content teams
Customer-focused mindset with an interest in improving user journeys and resolving pain points
Comfortable reviewing designs, content updates, and proposed changes to ensure a consistent experience
Familiarity with documenting requirements and workflows in tools like Confluence or similar

Nice To Haves

Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
Exposure to UX research or data-driven optimization preferred

Responsibilities

Own preorder operations end-to-end, including data management, order flow, inventory alignment, and coordination with 3PL and customer service teams
Monitor and optimize system performance during product launches and high-traffic events, managing escalations and driving continuous technical improvements
Analyze data and trends to identify issues, uncover opportunities, and inform decisions across site features, workflows, and customer experience
Drive cross-functional execution, aligning stakeholders across merchandising, logistics, technology, and customer service to ensure successful preorder delivery
Improve processes and workflows, proactively identifying inefficiencies and implementing scalable solutions across the preorder lifecycle
Contribute to user experience enhancements, partnering with product and design teams to research, prototype, and validate improvements to the preorder journey