E-Commerce Coordinator

Calgary Co-op•Calgary, AB

About The Position

In this role, you will own the day-to-day operations of our online shopping platform across all Calgary Co-op lines of business, ensuring a seamless and inspiring experience for our customers.

Requirements

College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience.
1–2 years of merchandising or operations experience.
Knowledge of eCommerce platforms, technologies, and best practices.
Proficient in Microsoft Office; strong written and verbal communication skills.
Strong analytical mindset with the ability to translate technical information for non-technical audiences.
Proven ability to multitask, problem-solve, and meet deadlines independently.
Customer empathy — a genuine passion for enhancing the digital shopping experience.

Nice To Haves

Experience with UX, Adobe Photoshop, InDesign, or Google Analytics.
Proficiency in data analysis tools and techniques.
Degree in Digital Marketing or a related field.
Familiarity with item and product management applications.
Experience in grocery, fuel, liquor retail environments.
Background in omnichannel retail (brick-and-mortar + eCommerce).
Awareness of industry trends and competitor activity in eCommerce.
Strong collaboration skills; comfortable working with cross-functional teams including IT, Marketing, Merchandising, and Store Operations.

Responsibilities

Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling.
Optimize the online shopping experience to drive sales, engagement, and customer satisfaction.
Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy.
Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy.
Create and maintain online promotions including BOGO offers, exclusive online sales, etc..
Develop training materials to coach teams on eCommerce processes and best practices.
Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring.
Evaluate existing processes and identify opportunities for improvement or modernization.
Provide application support to customers and store teams as required.
Participate in health, safety and environment (HSE) activities in accordance with company policy.