Order Coordinator

Alfa Laval • Greenwood, IN

2d • $24 - $26 • Onsite

About The Position

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job
As an integral member of our team, you will play a pivotal role in the first line of support to our customers, ensuring a timely response and superior customer experience to all inquiries to exceed customer expectations. You will have the opportunity to Secure that all orders are updated accurately reflecting the customers’ requirements and demands so that the correct parts are ordered and shipped, contributing to the overall success and growth of our organization. Currently, this is an opportunity located in Greenwood, IN

Requirements

• High School Diploma or GED with relevant experience
• Experience working with customers and/or suppliers
• Ability to speak and write English
• Efficient Typing skills
• Handle varying call volumes
• How to be service oriented
• Can work individually and in a team environment
• Ability to execute tasks based on standard operating procedures or guidelines

Responsibilities

• Enter customers’ orders
• Secure order confirmations
• Facilitate order changes
• Provide updates on order status
• Proactively follow-up on orders based on local reports/tasks
• Obtain and manage shipping instructions
• Acquire and provide standard order and shipping documentation
• Ensure proper routing of escalations in Service Now to the correct departments
• Drive/Support continuous improvement activities identified

Benefits

• healthcare
• dental
• vision plans
• a robust wellness program
• generous 401(k)
• paid holidays
• paid time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED