Order Management Coordinator

Aston Carter•Mint Hill, NC

6d•$20 - $25•Onsite

About The Position

The Order Management Coordinator receives, manages, and schedules customer orders to support efficient daily delivery operations. This role serves as a key point of contact for customers, ensuring orders are accurately entered, scheduled, and communicated to internal teams. The coordinator works closely with Logistics, Sales, and Operations to align delivery schedules with project requirements, truck availability, yardage volume, and other operational priorities, while contributing to a positive, team-oriented environment focused on operational excellence.

Requirements

Demonstrated experience in order entry and order management, including scheduling and coordinating deliveries.
Strong customer service orientation with excellent verbal and written communication skills.
Ability to multitask and effectively prioritize work in a fast-paced environment.
Strong attention to detail and organizational skills to manage multiple orders and projects simultaneously.
Computer proficiency and willingness to learn and use industry-specific order management and scheduling software platforms.
Team-oriented mindset with strong problem-solving abilities to address order and delivery challenges.
Experience using order management or scheduling systems to support daily operations.
Familiarity with purchase order processes and materials logistics.

Nice To Haves

Experience in customer service, dispatching, scheduling, logistics, construction, transportation, or manufacturing environments.
General knowledge of construction materials, logistics, or operations.
Comfort working with online ordering platforms and business systems to manage customer information and order data.

Responsibilities

Receive and process customer order requests via phone and online ordering platforms in a timely and accurate manner.
Schedule orders within the order management system, taking into account delivery capacity, truck demand, project requirements, and operational priorities.
Assist customers in identifying and selecting appropriate products and materials for their specific projects.
Provide professional, courteous, and timely customer service, resolving order-related questions, issues, and concerns.
Collaborate with Logistics teams to support on-time, accurate deliveries and adjust schedules as needed.
Coordinate with the Sales team on current and future projects, specifications, and order-related details to ensure alignment and clarity.
Maintain accurate order records, customer information, and project details within company systems and order management platforms.
Use order management, scheduling, and purchase order systems to track and update orders throughout the delivery lifecycle.
Work with team members across Operations, Logistics, and Sales to improve processes, enhance accuracy, and increase overall customer satisfaction.
Support a positive, team-oriented environment focused on operational excellence and continuous improvement in order management and delivery coordination.