Order Coordinator Parts

Cogent • Riverside, MO

16d • Onsite

About The Position

Cogent is seeking an Order Coordinator who will play a direct role in the success of the organization. This position requires an associate's degree and previous experience in customer service, order coordination, or scheduling. The ideal candidate is intelligent, entrepreneurial, industrious, comfortable sharing ideas, energetic, and passionate about their work. This role is key to ensuring customer satisfaction and efficient order processing.

Requirements

• Associate's degree (minimum).
• Previous experience in a customer service/order coordination/scheduling position.
• Proficient in MS Office Word, Excel, and Google Drive and Gmail.
• Fast-paced self-motivator who promotes teamwork among co-workers.
• Ability to multi-task such as simultaneously using telephone and computer skills.
• General knowledge of basic mathematical computations.
• Ability to sit for extended periods while typing and reading on the computer.

Nice To Haves

• Experience using Epicor Prophet 21 or similar ERP software programs.
• Experience using Salesforce or similar CRM.

Responsibilities

• Reviews orders for accuracy and completion.
• Clarifies invalid and unclear order requirements with sales staff.
• Enters all sales orders from Application Engineers into the ERP system.
• Places orders with vendors to purchase customer orders.
• Computes prices, shipping costs, and any appropriate discounts.
• Handles inbound calls from customers, vendors, and sales personnel.
• Provides sales quotes for parts to customers from vendor-provided resources.
• Determines appropriate timing of orders to ensure timely delivery and cost savings.
• Verifies and updates customer information.
• Checks customer account for credit and outstanding payments.
• Informs customer and/or salesmen of shipping date and any possible delays.
• Accurately prepares invoices in the billing system.
• Electronically files copies of all orders received.
• Adheres to productivity standards to ensure all orders are handled in a timely and efficient manner.

Benefits

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree