Order Coordinator

Bruegmann•Houston, TX

4d•Onsite

About The Position

The Customer Service team partners with Business Development to provide responsive, high-quality support for Bruegmann customers. The Order Coordinator supports the customer experience by managing inbound orders, maintaining accurate and detailed order information in the business system, and providing proactive communication to internal and external stakeholders from order receipt through fulfillment and invoicing.

Requirements

1–3 years of experience in customer service, order management, or a related role
Strong understanding of order processing, fulfillment workflows, and customer requirements
Working knowledge of ERP systems (NetSuite preferred) and Microsoft Office, including Excel, Outlook, and Teams
High attention to detail, accuracy in data entry and order processing, and strong organization/time management skills
Excellent written and verbal communication in a customer-facing environment

Nice To Haves

NetSuite preferred

Responsibilities

Manage customer orders in ERP system from entry through invoicing, including validation, updates, and daily dashboard/report monitoring
Review orders for accuracy, completeness, and compliance; determine fulfillment strategy and initiate required transactions
Coordinate with internal teams to meet customer expectations and prevent delays, escalating risks or issues as needed
Provide proactive order communication, including confirmations, status updates, requests for missing information, and ship date changes
Maintain and communicate complete order documentation, including purchase orders, quotes, billing instructions, packaging/labeling requirements, and shipping/routing guidelines
Partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to support fulfillment, material availability, invoicing, portal submissions, and customer priorities
Process sample orders and shipments, review and submit daily invoices, verify invoice accuracy, and resolve discrepancies or portal issues
Build strong customer relationships, participate in team collaboration, and support continuous process improvement
Independently manage assigned work with accuracy, quality, and timeliness
Keep system data clean, current, complete, and accurate
Communicate clearly, professionally, and proactively with internal and external stakeholders
Identify and address risks, delays, discrepancies, and process requirements promptly
Follow established workflows, collaborate effectively across teams, and demonstrate ownership, accountability, and proactive problem-solving to support customer satisfaction