Order Coordinator – Cabinets

Parks Building Solutions•Raleigh, NC

8d•Onsite

About The Position

The Order Coordinator serves as the primary link between the Sales, Design, Vendor, Warehouse, and Field Operations teams to ensure customer orders are processed accurately and delivered on schedule. This role manages the order lifecycle from receipt of sales documentation through procurement, vendor coordination, order tracking, and final delivery support.

Requirements

Associate's degree or equivalent work experience preferred.
2+ years of experience in order management, purchasing, project coordination, customer service, or supply chain operations.
Experience working with ERP systems and Microsoft Office applications.
Strong organizational and multitasking abilities in a fast-paced environment.
Excellent communication and relationship-building skills.
Ability to manage multiple projects and competing deadlines simultaneously.
High attention to detail and commitment to accuracy.

Nice To Haves

Experience in the Cabinet/Kitchen & Bath Industry
Knowledge and experience with BisTrack software.
Experience coordinating vendor relationships and purchase orders.
Knowledge of logistics, warehousing, and project-based order fulfillment.
Familiarity with construction, manufacturing, architectural products, or related industries.
Strong problem-solving and follow-up skills.

Responsibilities

Receive and review order packs from Sales and Design teams for completeness and accuracy.
Enter customer orders into the ERP system and maintain accurate order records.
Verify pricing, product specifications, lead times, and project requirements.
Create and submit purchase orders to vendors in accordance with project schedules and customer requirements.
Place orders with vendors and monitor progress through fulfillment.
Obtain and distribute order acknowledgements, confirmations, and lead-time updates.
Serve as the primary liaison between internal sales teams and external vendors.
Resolve order discrepancies, shipment delays, and product availability issues.
Coordinate delivery schedules with warehouse personnel and field operations project managers.
Track vendor shipments and ensure materials arrive in accordance with project timelines.
Communicate delivery updates, backorders, and schedule changes to relevant stakeholders.
Assist in expediting critical orders to support project deadlines.
Maintain regular communication with Sales, Design, Procurement, Vendors, Warehouse Staff, and Project Managers.
Provide timely updates on order status, shipment tracking, and delivery schedules.
Support issue resolution related to orders, deliveries, and vendor performance.
Ensure all stakeholders are informed of changes that may impact project execution.
Maintain organized electronic and physical order documentation.
Monitor order workflow and identify opportunities to improve efficiency and accuracy.
Support inventory and procurement reporting as needed.