Q2-NAMORC-Oracle Fusion Service Cloud PCON-Fluke-Infosys hubs

Infosys•Phoenix, IN

2d•Onsite

About The Position

In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below: Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders. Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives. Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes. Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables. Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency. Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities. Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective. Your contribution to the team: Demonstration of strategic mindset for delivering impactful, client-aligned projects. Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring. Problem-solving expertise and ability to steer project economics and delivery. Strong relationship with mid and senior level client stakeholders. Strong leadership abilities to foster team performance and growth. Commitment to cultivating a culture of learning and innovation. Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

Requirements

Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, Service Logistics Cloud, and related technologies
Experience in Architecture/Design /Detailing of Processes and Problem Definition.
Knowledge and experience implementing Service Request Management, RMA / Depot Repair, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service Cloud.
Working knowledge of Oracle Order Management Cloud, Oracle Inventory Cloud, and Oracle Maintenance Cloud
Understanding of business processes related to Customer Service, Service Entitlements/Coverages, Depot Repair
Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, Reporting and Analytics.
Knowledge of Webservices based integration
Experience in PoC ideation, creation, and presenting demonstrations to clients.
Experience across project lifecycle phases, including requirements gathering and solution design
Hands-on involvement in configuration, development, and deployment of Oracle Cloud solutions
Ability to collaborate with cross-functional teams (developers, analysts, project managers)
Ability to deliver high-quality Oracle Cloud solutions
Experience guiding teams on project processes and deliverables
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice To Haves

Experience with Oracle Subscription Management Cloud is a plus.
Knowledge of Oracle Order Management Cloud, Oracle Inventory Cloud, Oracle Maintenance Cloud is desirable
Experience with at least 2 green field implementations and have experience in working in projects with Agile methodology.

Responsibilities

Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
Demonstration of strategic mindset for delivering impactful, client-aligned projects
Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
Problem-solving expertise and ability to steer project economics and delivery
Strong relationship with mid and senior level client stakeholders
Strong leadership abilities to foster team performance and growth
Commitment to cultivating a culture of learning and innovation
Requirements gathering and solution design
Configuration, development, and deployment of Oracle Cloud solutions
Collaborate with cross-functional teams (developers, analysts, project managers)
Deliver high-quality Oracle Cloud solutions
Guiding teams on project processes and deliverables