Q2-NAMORC-Oracle Fusion Service Cloud-LCON-Fluke-Infosys hubs

Infosys•Phoenix, IN

3d•Onsite

About The Position

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Requirements

Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies
Experience in Oracle Engagement Cloud
Experience in architecture/ design / detailing of processes and problem definition.
Knowledge and experience of implementing Service Request Management, RMA / Depot Repair, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service.
Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair
Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, reporting and analytics.
Knowledge of Webservices based integration
Experience in PoC ideation, creation, and presenting demonstrations to clients.
Understanding of Oracle Service Logistics Cloud
Familiarity with Oracle Order Management Cloud
Knowledge of Oracle Inventory Cloud and Oracle Maintenance Cloud
Experience across full project lifecycle (requirements gathering, solution design, implementation)
Hands-on involvement in configuration, development, and deployment of Oracle Cloud solutions
Ability to collaborate with cross-functional teams (developers, analysts, project managers)
Ability to deliver high-quality, scalable Oracle Cloud solutions
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

Experience in Business Intelligence - Reporting/BI Publisher
Knowledge of Oracle Order Management Cloud, Oracle Inventory Cloud, Oracle Maintenance Cloud is desirable.
Experience of Oracle Subscription Management Cloud is a plus.

Responsibilities

Develop project timelines, proactively identify and address resource discrepancies to ensure timely project completion
Facilitate effective coordination between technical teams and client stakeholders by organizing regular meetings, sprints, and project phases to align expectations and objectives
Support technical teams in executing development, integration, and customization stages of enterprise application packages, ensuring adherence to project requirements
Monitor project deliverables across all phases to meet established quality benchmarks and stakeholder expectations
Proactive risk management to ensure project delivery.
An ability to build collaborative relationships with stakeholders through effective communication
Focus to anticipate challenges and deliver innovative solutions.
Commitment to balance project economics with adherence to strategic priorities.