Oracle Cx Field Service Manager, Functional Transformation
About The Position
Deloitte’s Sales & Service team helps organizations build stronger customer relationships through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. The team combines business strategy, technology, creativity, analytics, and managed services to address challenges affecting customers, partners, constituents, and the workforce. As an Oracle CX Field Service Functional Manager, you will lead an onshore functional team delivering Fusion Field Service Cloud implementations and enhancements. You will apply Oracle Field Service expertise and serve as a primary client contact, facilitating requirements gathering and clarification, developing personas and process flows, guiding backlog grooming and solution design, and articulating business context during sprint and feature demonstrations. The role requires leading workstreams and teams, managing multiple tasks and deadlines, and providing clear guidance to others. Recruiting for this role ends on December 31, 2026. The position is available in 45 U.S. locations. Travel may be required up to 50% on average. The current estimated salary range is $130,800 to $241,000, and the role may also be eligible for a discretionary annual incentive program.
Requirements
- 8+ years of relevant experience in a consulting or industry role, including at least 6 years of relevant consulting experience in Oracle Field Service operations.
- 3+ years of experience leading multiple project teams simultaneously on relevant engagements.
- Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
- Ability to travel up to 50% on average, based on assigned work and clients or industries served.
- Ability to work independently and collaboratively as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
Nice To Haves
- Master’s degree in Business Administration, Computer Science, Engineering, or Information Systems.
- Experience in a consulting or professional services environment.
- Experience with cloud transformation, application modernization, or platform implementation programs.
- Experience with Agile or Scrum delivery methods.
- Project Management Professional (PMP) or Scrum certification.
Responsibilities
- Lead an onshore functional team delivering Fusion Field Service Cloud implementations and enhancements.
- Serve as a primary client contact and facilitate requirements gathering and clarification.
- Build personas and process flows.
- Guide backlog grooming and solution designs.
- Articulate business context during sprint demonstrations and feature demonstrations.
- Lead projects or workstreams and provide clear guidance to others.
- Manage and prioritize multiple tasks in a fast-paced, dynamic environment while meeting deadlines.
Benefits
- Broad range of employee benefits.
- Potential eligibility for a discretionary annual incentive program.
- Professional development opportunities, including on-the-job learning, formal development programs, mentorship, and leadership opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
